Design Manager, Federal Projects
I directed Bixal’s design strategies for all projects with the company’s federal clients: USAID, the DEA, the General Services Administration (and Technology Transformation Services), the Small Business Administration, Health and Human Services, and the Social Security Administration.
Improving Access to Government Benefits and Services
A collaboration with the Office of Evaluation Sciences to improve access to essential services like healthcare and housing through innovative, scientifically validated digital design.
Digital Transformation for Public Health
Ensuring public health through user-friendly design, innovative research, and a robust digital presence during the pandemic.
Building Transparency into Federal Decision-Making
Collaborated with the General Services Administration (GSA) and the White House to increase transparency into the decisions behind $4.2B in waivers and exceptions to import and export policies.
USAID & Building Resiliency World-Wide
Bixal enhanced USAID's ResilienceLinks platform, improving global crisis response and coordination through user-friendly design and strategic long-term planning, addressing challenges like climate change, conflict, and pandemics.
Supporting American Small Businesses
We transformed SBA.gov into a user-centric, accessible platform, increasing engagement by 801% in 2020 through extensive user research and human-centered design, better supporting entrepreneurs and small business owners.
United States Web Design System
As the design manager for federal projects at Bixal, I led USWDS integration and customization to meet specific agency needs, fostering cross-functional collaboration and improving user experience.